The largest fixed-base operator in Salt Lake City, Utah was managing all the fueling operations at the international airport, from general aviation fueling to the tank farm and deicing trucks. During the course of standard operations this FBO was handling anywhere from 600 to 800 known ticketing errors per year.
Ticketing discrepancies were running rampant throughout the Salt Lake City airport; frequent radio chatter revealed ticketing errors, a high level of manual work, and ticketing data transposed from what was heard or misheard over the radio. The FBO decided to take immediate action to eliminate the errors, but it was only a week before their single busiest time of the year, and there were serious concerns about making a drastic transition before this high-traffic period.
The FBO installed EMR3 registers and Datalink on all of its general aviation and commercial fueling vehicles, using two back office Datalink programs to capture and export data from each fueling transaction. They also chose to install TMS-6000 terminal automation software and EMR3 registers with third party meters to manage the on-site fuel farm. Now, each driver is issued a PIN for access to fueling jet trucks for added security.
Veeder-Root now tracks every single drop of fuel from the terminal all the way into the airplane. This FBO’s 600-800 ticketing errors per year dropped to almost zero upon the installation of the EMR3 and Datalink, and it quickly became recognized by NetJets as the #1 FBO in the United States.
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More about Datalink:
Automated data capture works beyond the retail gas pump. Aviation, mobile fueling, and terminal applications, among others, can benefit from the elimination of human error that comes with the traditional manual ticketing process where fuel transactions take place. Veeder-Root’s wireless data capture solution, Datalink, is the most efficient way to manage custody transfers and inventory reconciliation. The software works by pulling encrypted transaction data in real time, straight from the meter register and into your back office, where it can be viewed securely within a locally hosted database. Datalink sends transaction data from the meter register to the server directly, without the need for a prompt, giving you better data going into the back office more frequently.
Datalink’s fully automated wireless solution eliminates lost, missing, and mis-written tickets that arise from manual ticketing processes and allows you to redistribute manpower formerly spent on ticketing to more productive operating areas of your business. This customizable solution can create reports by date, time, customer, or even driver and vehicle, among dozens of other options. Datalink’s customization options extend beyond automated reports. Developed from the direct input of major oil companies, Datalink can be customized to fit your business needs. With no recurring fees for use, Datalink is an investment in technology that can modernize your business’s reconciliation processes and increase manpower efficiencies.